CQI-14 Consumer-Centric Warranty Management

Significance and Application of the CQI-14 Guideline

The North American automotive association AIAG (Automotive Industry Action Group) is publisher of the CQI-14 guideline. The CQI-14 provides a guideline for warranty management from the perspective of the end user to ensure a smooth winding up of warranties. As a long standing member of the AIAG, TopQM-Systems already specialized early on in the introduction, development and qualification of employees according to the content of CQI-14 and its transfer of knowledge, including methods of „best practice“.

The CQI-14 guideline „Automotive Warranty Management: A Guideline for Industry Best Practices“ was developed by the AIAG (Automotive Industry Action Group) to increase customer satisfaction of the end user while at the same time continuously improving the „warranty management programme“ throughout the manufacturer and supplier chain.
The focus of this warranty programme is positioned from the point of view of the end user and describes „best practice“, „process considerations“, „risk minimization“ and „case studies“, thus ensuring an improved warranty management programme in mutual agreement.

The guideline is structured in individual process steps so that the risks are presented transparently to all process participants, from T2 sub-suppliers of individual components and T1 suppliers of vehicle components, through to OEM vehicle manufacturers, to the end users, promoting proactive action by all process participants by means of process examples.



The new CQI-14 4th Edition Automotive Warranty Management was released in April 2022.

The new CQI-14 standard can be purchased directly from AIAG.

You have the option of setting the standard as

  • E-Document including assessment or as
  • Hard copy/print version downloadable assessment

We are licensed trainingpartner of the AIAG in Europe.

Our Support


TopQM-Systems audits your company and your subcontractors according to the above AIAG standards. Our auditing concept is based on an audit checklist translated by TopQM-Systems from the original AIAG-CQI guideline and offers you practical "on-the-job training" for your employees during the audit. On request, you can also receive the audit report in the respective national language.


  • AIAG process audits, implementation and reporting
  • Recognized AIAG audits by experienced auditors
  • Audit documentation in the respective national language (worldwide)


TopQM-Systems trains internal CQI auditors. Our CQI training courses are based on AZWV seminar guidelines and the "Understanding AIAG CQI Self Assessment" training module is AIAG licensed. For many years, TopQM-System has been a recognized AIAG seminar provider on the global automotive market.


  • In-house training on self-assessment (incl. audit checklist) - AIAG licensed
  • Training as "Internal CQI-(xx) Auditor"
TopQM-Systems already carries out AIAG audits in the entire supply chain for the largest automotive suppliers. Use our special know-how and contact us for a non-binding, detailed offer.


Online Training Inhouse is possible

Seminar-Id: 08-013

CQI 14 Assurance Process
Online seminar Online Training
195,00 €
Inhouse is possible

Seminar-Id: 03-111

TopQM CQI Combi of AIAG CQI-8 / CQI-14 / CQI-19 for users